At Voyprestige, we prioritize customer satisfaction and stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• You have 30 days from the date of purchase to return an item.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.

Exchanges

• If your product arrives damaged or defective, we will replace it at no additional cost. Please contact our customer service team within 7 days of receiving your order.

Non-Refundable Items

• Gift cards and custom-made or personalized items are not eligible for refunds.

Shipping Costs

• Return shipping costs are the responsibility of the customer, except for defective or damaged items. Original shipping costs are non-refundable.

How to Initiate a Return

1. Contact us at [post@voyprestige.com] with your order number and reason for return.
2. Our team will provide you with instructions and the return address.

For any questions or concerns, feel free to reach out to our customer service team. Your satisfaction is our top priority!